FAQs
We're an open book! Feel free to reach out here if you can't find the answer you're looking for.
Diet/Health
Is HEAL organic?
Is HEAL organic?
We are currently working on our organic certification but the ingredients are all organic and non GMO
2 scoops of HEAL equals how much raw veggies & fruit?
2 scoops of HEAL equals how much raw veggies & fruit?
3-4 servings
Should I take HEAL every day?
Should I take HEAL every day?
HEAL can be used daily to support your everyday nutritional needs as a pre-workout boost, to kick-start your morning with a nutrition-packed breakfast, or on-the-go as a meal replacement when you need a quick healthy meal. That is why we offer HEAL in 15-, 30-, and 60-serving packages to give you the flexibility of how you incorporate HEAL in your routine.
Is there a maximum amount of protein your body can handle in a day using HEAL?
Is there a maximum amount of protein your body can handle in a day using HEAL?
Plant-based protein and animal proteins are processed differently by the body. Within hours of eating meat, the kidneys go into an inflammatory "hyper filtration mode", which increases the amount of work the kidneys must do and this stresses the kidneys significantly. Over time, it can actually contribute to kidney failure. But that inflammation and hyper filtration is absent when you eat protein from plants. Plant protein even improves kidney function. So go crazy! Eat all the veggies and legumes you want. Your kidneys will thank you
What is the average of calories needed in a day?
What is the average of calories needed in a day?
Calories are a calculation based on lean body mass and activity levels and different for everyone.
How can HEAL improve a plant-based diet?
How can HEAL improve a plant-based diet?
HEAL provides an average of 50% of all vitamins and minerals in one serving. Most vegans struggle to maintain or source the nutrients required for optimal health. HEAL allows for them to have a baseline of nutrition to support a vegan diet.
Does HEAL have vitamins in it?
Does HEAL have vitamins in it?
When looking at our list of ingredients, there is the glaring absence of synthetic vitamins and minerals. That is because unlike every other product on the market, HEAL derives all of its nutrients from ACTUAL PLANT FOODS in their natural form. There are no synthetic vitamin isolates. This is a big deal, because the body doesn’t use or metabolize synthetic vitamin isolates in the same way it uses actual food.Real food comes in a package that includes dozens of phytonutrients, fibers, and enzymes that all work together to impart their incredible health benefits. So YES, HEAL not only has vitamins, but the vitamins come directly from the source of real, whole plants.
Does freeze dried food lose vitamins & minerals?
Does freeze dried food lose vitamins & minerals?
No, it is actually the opposite. The minute a plant is picked it starts to decay and oxidize. This is nature's process for returning it to the soil. By freeze drying at time of picking we remove the oxidative quality of water and stabilize and safeguard the nutritional value of the plant. This nutrition is then unlocked at time of consumption when water is re-introduced to the powder. It is why HEAL is a powder and not a liquid requiring pasteurization.
Is the twelve (12) grams of sugar good for you in one meal?
Is the twelve (12) grams of sugar good for you in one meal?
Calories are a requirement for sustaining body mass. A balance of fats, proteins, and carbohydrates are required the meet this need. In the case of HEAL and any other tube feed formula carbohydrates are required. In the case of HEAL we are sourcing these sugars from several of the ingredients and are paired with the naturally occurring fiber. So, the answer is yes if from a healthy source like strawberries but no if a highly processed form like high fructose corn syrup. Sugar is a simplification word designed to confuse consumers.
How does HEAL support a plant-based diet?
How does HEAL support a plant-based diet?
HEAL makes a whole food plant-based diet easy by sourcing all the essential nutrients required for optimal health. So you can be confident that you are consuming the anti-inflammatory, immune boosting nutrients and the complete protein needed for superior health.
Would you describe HEAL as medicinal?
Would you describe HEAL as medicinal?
We are not allowed to make medical claims as HEAL is in the category of food, BUT we believe healthy nourishment from plants is the way to optimal health.
If I am trying to lose weight using HEAL should I mix in other foods like salad?
If I am trying to lose weight using HEAL should I mix in other foods like salad?
Weight loss is about calories and avoiding starvation mode. By staying nutrient and protein rich while reducing calories a person will lose unwanted body fat while maintaining lean mass. So the answer is meet your calorie goals in a safe and healthy way and use HEAL as the basis for this goal. Other foods most certainly can be added.
Product
How is the food processed into powder?
How is the food processed into powder?
The raw ingredients are freeze dried or cold processed by the grower. This safe guards against oxidation and nutritional decay. We then blend ingredients into the combination that is HEAL.
What is natural flavour made from?
What is natural flavour made from?
A variety of natural food ingredients.
Has any special research been done on HEAL?
Has any special research been done on HEAL?
HEAL has a multitude of ingredients that have clinical studies behind them. As a completed product we have met the highest standard for food in Canada. We have not done any clinical trials with HEAL but have it tested post-production to prove it has in it what our nutritional panel states and meets that guideline. We therefore believe that healthy nourishment from plants is the way to optimal health and trust all the amazing testimonials we are receiving including yours.
Ingredients
Are there heavy metals in HEAL?
Are there heavy metals in HEAL?
All of HEALS raw ingredients go through a third-party laboratory test for heavy metals, herbicides and pesticides, and microbial contamination before being blended into HEAL. We source, test, and blend, only the cleanest of ingredients we can find.
What is a synthetic vitamin or mineral and who uses them?
What is a synthetic vitamin or mineral and who uses them?
Synthetic vitamins, or minerals, or compounds not coming naturally from food. Factory produced nutrition is not natural and therefore have differing bio availably from natures phytonutrients. Nature designed plants to deliver the nutrient from the earth to our mouth. We have interrupted this process with processed foods and synthetic isolates.
Who uses them? Almost everyone. There is not another complete food formulation on the market other then HEAL that is completely free of synthetics and is sourcing all its nutritional requirements from all-natural food ingredients.
Why is high linoleic safflower oil important?
Why is high linoleic safflower oil important?
It is required to deliver the critical measures of linolenic and linoleic acids required by Health Canada to be a complete meal replacement.
Why is organic pea protein the largest volume of food?
Why is organic pea protein the largest volume of food?
To meet the balance of fats, proteins, and carbohydrates, and the required calorie values per serving. To meet these meal replacement requirements pea protein shows up as base for the formula. Being a plant source, allows us to meet the guideline as well deliver a substantial amount of food value.
What are organic brown rice solids made of?
What are organic brown rice solids made of?
It is made from organic brown rice via a fermenting, filtering, and reduction process.
Shipping
Do you ship internationally?
Do you ship internationally?
If you are visiting from outside Canada, please visit our US site at www.usahealinameal.com to purchase HEAL internationally.
How do you ship HEAL and what is the shipping cost?
How do you ship HEAL and what is the shipping cost?
Our product ships via Canada Post. Shipping is calculated at checkout depending on destination. On subscription orders, we offer flat shipping rates across Canada based on the quantity purchased:
30-servings = $15 flat rate
60-servings = $25 flat rate
12-pack case for ALS customers with discount code = $50 flat rate
Subscriptions
What's the difference between a subscription and a one-time purchase?
What's the difference between a subscription and a one-time purchase?
A subscription is perfect if you’re looking to include HEAL as part of your overall wellness routine for optimal health. Our subscribe & save model gives you the best deal while helping to ensure you always have HEAL at the ready when you need it by never needing to remember to place an order. Our subscription options ship on a monthly basis and you can modify, pause or cancel your subscription at any time.
Haven't tried HEAL before and not sure if it's right for you? Our one-time purchase options give you the ability to try HEAL in 15-servings (1 pack), 30-servings (2 packs), or 60-servings (4 packs) before enrolling in a subscription.
What subscription option should I choose?
What subscription option should I choose?
Our 30-serving (2 pack) subscription will give you a full months supply of HEAL while saving 10% off your purchase.
If you have more than one person in your household using HEAL, we recommend our 60-serving (4 pack) subscription to give you the best deal with 15% off your purchase.
Can I skip a delivery with my subscription?
Can I skip a delivery with my subscription?
Yes. You can skip a delivery, modify, pause or cancel your subscription at any time.
How can I skip a delivery or modify?
How can I skip a delivery or modify?
You can skip a delivery by logging in to your account, navigating to the Delivery Schedule page and selecting the "Skip" button. If you have any issues in skipping a delivery, please reach out to our team at info@phoxfoods.com and we'll be happy to assist you.
Can I change the frequency of my delivery?
Can I change the frequency of my delivery?
Yes. We always want you to be happy with your purchase, which is why we offer complete flexibility in managing how often your order gets shipped. Need to skip a few months? No problem. Log in to your account and you can delay or reschedule your next shipment for what works for you. If you have any issues in modifying your delivery schedule, please reach out to our team at info@phoxfoods.com and we'll be happy to assist you.
Payment
What forms of payment do you accept?
What forms of payment do you accept?
We accept payment through all major credit cards, ShopPay and PayPal.
I am unhappy with my purchase, can I get a refund?
I am unhappy with my purchase, can I get a refund?
We want you to be happy with your purchase and will gladly issue a refund within 30 days of purchase if you are not satisfied. Due to the nature of our product we are unable to accept refunds over 30 days from the date of purchase. Please view our full Return Policy for more information and the steps required to successfully complete your refund.
How long does it take to process a refund?
How long does it take to process a refund?
Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days. You will receive a confirmation from Shopify with the details of your refund.
![A glass of HEAL meal replacement, with the powder in a measuring spoon next to the glass, and the bag of HEAL in the background.](http://drinkheal.ca/cdn/shop/files/shop-now-2x.webp?v=1702407440&width=3840)
Shop HEAL
It's time to try something made completely from whole foods, real fruits and vegetables and organic ingredients. It's time to try HEAL.